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Price Match Guarantee

We won't be beat on price! We'll match the product prices of most all major online and local competitors.

Qualifications:

  • Item is identical to the competitor's product.
    The item must match: brand, model number, size, and color to qualify.
  • Must be available at the moment of match request at a qualifying online retailer. We match most major qualifying online retailers that meet our qualifiers: See our full list of exclusions >
  • Item does not match our exclusions list. Exclusions apply including, but not limited to, special daily or hourly sales, items for sale Thanksgiving Day through the Monday after Thanksgiving. See our full list of exclusions

Special considerations:

  • At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped from and sold by major online retailers.
  • If we lower our online price during the return and exchange period, we will match our lower price, upon request.
  • Our Price Match Guarantee covers new items (excludes clearance items). Only one price match per identical item, per customer, at the current pre-tax price available to all customers.

Our Price Match Guarantee does not cover:

  • Online auctions or clearing house sales.
  • Products shipped from or sold by auctions or third-party sellers.
  • Pricing that is only available to select groups of customers including reseller applied discounts, and promotional discounted items.
  • Competitor pre-order offers, trade-in offers, and special daily or hourly sales.
  • Any financing offers, bundle offers, items included in bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, rent/lease to own items, discounts related to a membership program, and items for sale Thanksgiving Day through the Monday after Thanksgiving, (or other major holiday sales) whether offered by Suplay.com or a competitor.

Frequently Asked Questions

How do I request a price match from Suplay.com?

  • Please call our 800 number (on the top of this page) and talk to a Customer Specialist for help with your price match request. Please tell us about the lower price that is still in effect that you want Suplay.com to price match. Suplay.com will then review and verify the price match request for qualifications.

How does shipping relate to a price match from Suplay.com?

  • Shipping/delivery charges will be included in the "total Price" comparison.

How do I show "proof" of price?

  • The best way to show proof of price is to bring in the competitor's current ad or notify us of the website address of the designated major online retailer. We may call the competitor's retail store or check the website address of the designated major online retailer to verify the lower price and availability of the item.

Does Suplay.com match the prices of a Warehouse club?

  • Yes. We do match the prices of Warehouse clubs as long as the Warehouse club is a local retail competitor, has an identical immediately available product and all other price match criteria are met. If the Warehouse club website price requires a membership ID or login to view, price match will not be available.

Does Suplay.com match the price if it results in a price being below Suplay.com's cost on a product?

  • Yes. So long as the price match requested is on an identical immediately available product and all other price match criteria are met.

How does your price match policy apply to purchases made using store pickup?

  • If you purchase a new item at Suplay.com and if the item is offered at a lower price in the store when you pick it up, you will, upon request, be charged the lower price. (Excludes employee or other discount purchases.)

What if the competitor does not have the item in stock or has limited quantities of the product?

  • Sometimes a qualifying competitor will advertise a product in ads and on its website as having limited quantities in stock. If the item is out of stock or the competitor has advertised as limited quantities of an item, it is not eligible for price matching. Likewise, if Suplay.com has a product that is advertised as being limited in quantity it will not be eligible for price matching.

Is the Price Match Guarantee the same for purchases at Suplay.com's physical store?

  • Yes. The Price Match Guarantee terms apply to a purchase from our store.

Does Suplay.com price match "free gift with purchase" offers?

  • No. Suplay.com does not price match "free gift with purchase" orders. This includes "Buy one, Get one free" offers.<

Does Suplay.com price match offers with financing?

  • Suplay.com does not match competitors' financing offered products. Suplay.com also does not price match to a competitors' price that can only be received when using the competitor's gift card, or in-store credit.

How does the Price Match Guarantee apply to coupons?

  • Suplay.com does not match competitors' coupons. Also, customers can either use a coupon or price match to a lower price, but not both. Suplay.com does not allow a coupon to be used on a product that has a price match.

How does the Price Match Guarantee apply to sales tax?

  • Suplay.com matches the pre-tax price only. We do not take sales tax into consideration for price match purposes. We will not override sales tax to match a competitor’s price.

How does your price match policy apply to pre-orders?

  • We do not price match competitor's pre-order offered items

Effective Date: September 1, 2018