Whether you need help with ordering, returning a defective product, shipping or resetting your password, please click the appropriate link.
- How do I select the right size?
- When will my order get to me? (Shipping Times)
- What is a Default Shipping Address?
- Can I have more than one billing address?
- Can I have more than one shipping address?
- How is Sales Tax determined?
- How can I add a shipping address to my address list?
- Can I delete an address from my address list?
- How do I make changes to an address in my list?
- How do I check the status of my order?
- How do I cancel an order?
- I already have an account with you. Do I need to register myself again?
- Can I place an order without creating an account?
- How can I place an order without using my credit card?
- What should I do if I forget my password?
How do I select the right size?
For all Asics, all Adidas, and Nike Speedsweep shoes we recommend that you buy wrestling shoes at least 1/2 size larger than your street shoe (e.g. if your street size is size 10, your wrestling shoe would be size 10.5). For all other Nike shoes we recommend you buy wrestling shoes at least one FULL size larger than your street shoe (e.g. if your street size is size 10, your wrestling shoe would be size 11). Please use the following size charts for shoes, singlets and knee pads.
Knee Pad Sizing
When will my order get to me? (Shipping Times)
Note Concerning Free Shipping: Suplay offers "Free Shipping" in the "Continental USA" on most of our items. Items that have "Free Shipping" will be clearly marked with a free shipping banner on image. "Free Shipping" may be Postal, UPS, or FEDEX. If all the items you order are in stock they will ship within 48 hours (sooner if possible). If any of your ordered items are not in stock and you haven't chosen USPS, Ground, or an expedited option, we may bring them into stock before shipping your order. This may take up to 5-7 days. Please, call 1-800-634-4874 or email firstname.lastname@example.org for details concerning expected delivery.
The US Postal Service’s International deliveries generally take between 7–21 days to arrive, and is not guaranteed. customs and delays by other carriers in international countries are unpredictable, and cannot clearly be measured in delivery time.
Time In Transit Information
All orders are charged And shipped within 48 hours, If we have your items In stock. Items that are being shipped from the manufacturer, may take longer.
The stock status "Available".. means that the item Is available For sale but based On current orders In our system we may Not have the stock In house To immediately fill that order. It could be On back order, Or it could be shipped directly from the manufacturer. For more information, please use the "Contact Us" at the bottom Of the page Or Call Call 800-634-4874 For more exact information On the specific item. Also, please check the description below the item As that may give you more information If it Is a preorder item.
To help you better determine what shipping method you need, please follow the following guidelines. These times are Not concrete, they are an approximation by Time Zone.
Express Shipping Options (Continental U.S. only)
For an additional fee, your package can be upgraded to 3-Day, 2-Day or Next Day. We will do our best to ship packages the same day they are ordered, however we cannot guarantee it. Please consider this when deciding how your package will be shipped. The graph below is a representation of time in transit for express services.
Shipping Upgrade Options (worst case scenarios)
What is a Default Shipping Address?
You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped to. You can change this any time via "My Account" menu, or during checkout.
Can I have more than one billing address?
Yes, you can. in the checkout process, just Select "New Billing Address" from the drop-down, and enter your information.
Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want.
How is Sales Tax determined?
If you live in the USA, the sales tax levied on a customer depends on the tax jurisdiction where you are shipping the gear to. For instance, if you purchase items for use in the state of Washington, USA, you would be charged the local sales tax rate of the ship-to address. If you purchase items for use in another state, depending on their laws, you may or may not be charged sales tax. If you live outside the USA, the taxes you pay depend on the country you live in. The tax zones are the various jurisdictions under which would fall under.
How can I add a shipping address to my address list?
To add a shipping address, click on My Account, and select "Manage my Ship-to Addresses". a popup with your current ship-to addresses will be displayed. Click on the "Add New Address" button to add a new shipping address.
Can I delete an address from my address list?
Not at this time. You cannot delete a ship-to address but you could change it by editing it.
How do I make changes to an address in my list?
To edit an address, click on "My Account" menu, and select "Manage my Ship-to Addresses". a popup with your current ship-to addresses will Click on the Edit button next to the address that has to be changed.
How do I check the status of my order?
To check the status of an order, click on "My Account" menu, and select "View my orders." All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.
How do I cancel an order?
To cancel an order, you must contact our customer service representative either by email or calling 1-800-634-4874 for assistance. Unfortunately, if the order has been shipped, it cannot be cancelled.
I already have an account with you. Do I need to register myself again?
No. If you already have an account with us, you just need to request a new password using the "Forgot your Password" link from the Login page. Once you enter your email address, an email message with a link to reset your password will be sent to you immediately.
Can I place an order without creating an account?
No. Before you place an order, you must create an account. Our sign up process has been designed to only request the information we need to complete your order.
How can I place an order without using my credit card?
Besides using a credit card, you can also pay via PayPal. Just click the appropriate link and follow the directions to login in to your payment account. We also accept other forms of payment for school districts or large organisations. Please contact our Customer Service Department on 1-800-634-4874 for assistance.
What should I do if I forget my password?
If you are a registered user and have forgotten your password, Click Login in the top right, click Forget your Password and type in your e-mail address under "Reset your password." An email with a link to reset your password will be sent to you.